Support

Questions about your store, your assistant or your bill go to one address, and a person reads every message.

What to include

• Your store URL and the email address you signed in with. That is how we find your account.
• If it is about a specific answer, the conversation link from your dashboard. It carries the retrieval detail we need and saves a round of questions.
• If it is about a payment, the date and amount, or the invoice number from your Stripe receipt.

Never send a password, an API key or a full card number. We will not ask for one.

Billing and subscriptions

Owners can change plan, update the card, download invoices and cancel from Dashboard → Billing, which opens Stripe's secure customer portal. Card details are entered on Stripe's pages and never reach us.

Cancelling stops renewal: the plan stays active until the end of the period already paid for, and the account then moves to the free plan. Nothing is deleted when that happens. Refunds are covered in the Terms of Service; if you think you were charged in error, email us and we will look at it.

Before you write

The first reply takes a minute

After a quiet spell the service takes up to a minute to wake. The widget shows "Waking up…" while it does, and the replies after that are quick.

An answer is out of date

Press Sync now on your site in the dashboard. The nightly sync would catch it anyway; this catches it immediately.

It cannot find a product by its code

Check the SKU is in the product record itself rather than only in the description, then press Sync now.

If you are a shopper

The chat on a shop's website is run by that shop. For questions about an order, or to have your conversations deleted, contact the shop directly — they hold your conversation and can erase it from their dashboard. We have no way to verify who you are, so we cannot act on a shopper's request ourselves. See the Privacy Policy for detail.

Security issues

Please report vulnerabilities to security@bozor-bot.com rather than to support, and not in public. We acknowledge reports within three working days.