Terms of Service
The agreement between your business and Bozor Bot when you use our shopping assistant.
1. The agreement
These terms are between Bozor Bot (support@bozor-bot.com, "Bozor Bot", "we") and the business that creates an account ("you"). By creating an account or using the service you accept them on behalf of that business, and confirm you are authorised to do so and are at least 18.
Bozor Bot is offered to businesses only. It is not a consumer service.
2. The service
Bozor Bot connects to your WooCommerce store through our WordPress plugin, indexes your products, pages and policies, and adds a chat widget to your storefront that answers shoppers' questions from that content. It includes a dashboard for reading conversations, viewing analytics, answering questions the assistant could not, and managing your subscription.
We may change or improve features over time. We will not remove a core feature you are paying for during a billing period without telling you first.
3. Your account
- Keep your login details secure and the account information accurate.
- You are responsible for what happens under your account, including the actions of people you invite.
- Tell us promptly at support@bozor-bot.com if you believe your account has been accessed without permission.
4. Plans, payment and refunds
Plans
Current plans, prices and usage limits are shown on our pricing page and at checkout. The free plan needs no card. Paid plans are billed monthly in advance, in US dollars, through Stripe.
Free trials
Where a paid plan includes a free trial, you are not charged until it ends. If you do not cancel before the end of the trial, the subscription starts and your card is charged for the first month.
Usage limits
Each plan includes a monthly allowance of conversations, messages and content syncs, and a maximum number of products per store, as shown on the pricing page. There are no overage charges. When a conversation or message allowance is used up, the assistant stops answering until the next billing period and we email the account's owners. Upgrading restores it straight away. Products beyond your plan's limit are not synced.
Taxes
Prices exclude taxes unless stated. You are responsible for any sales, VAT or similar taxes that apply.
Failed payments
If a payment fails, Stripe will retry it. If it still cannot be collected, the subscription is cancelled and your account moves to the free plan. Your data is not deleted.
Cancellation
You can cancel at any time from Dashboard → Billing. Cancellation stops the next renewal: you keep the paid plan until the end of the period you have already paid for, then move to the free plan.
Refunds
Payments are non-refundable, and we do not give refunds or credits for part-used months, except where the law requires it. If you believe you were charged in error, email support@bozor-bot.com within 30 days of the charge; if we made a mistake, we will refund it.
Price changes
We will email you at least 30 days before a price change affects your subscription. The new price applies from your next billing period after that notice, and you can cancel before then.
5. Your content and your shoppers
You keep all rights to your catalogue, pages and other content. You give us permission to copy, index and process it only as needed to run the service for you.
You are responsible for:
- having the right to use the content you connect, and for its accuracy — the assistant answers from what your store publishes;
- your own relationship with your shoppers, including your store's privacy policy, which should say that you use an AI chat assistant provided by a third party;
- handling shoppers' requests to access or erase their conversations, using the tools in your dashboard.
When we process shoppers' personal data, we do so as your processor. Our Privacy Policy describes what we hold and who we share it with. If you need a data processing agreement, email us.
6. AI-generated answers
The assistant's replies are written by an AI model from your content. We design it to answer only from that content and to say so when it cannot, and product prices and stock shown in product cards come directly from your catalogue rather than from the model. Even so, AI-generated text can be wrong or incomplete. You should review conversations, and you remain responsible for the offers, prices and policies of your store.
7. Acceptable use
You must not use Bozor Bot to:
- break the law, or sell goods or services that are illegal where you sell them;
- publish content that is fraudulent, deceptive, or infringes someone else's rights;
- collect payment card details or other sensitive data through the chat;
- try to access another customer's data, get around usage limits, or disrupt the service;
- resell or white-label the service without our written agreement.
Report security issues to security@bozor-bot.com. Good-faith research reported to us privately is welcome.
8. Availability
We work to keep Bozor Bot available, but we do not guarantee uninterrupted service and offer no uptime commitment. After a period without traffic, the first reply can take up to a minute while the service starts. Planned maintenance and outages at our hosting or AI providers can also interrupt it.
9. Our property
The service, the plugin, the widget and our brand belong to us. You get a limited, non-exclusive right to use them for your stores while your account is active. If you send us feedback, we may use it without obligation to you.
10. Suspension and closing your account
You can stop using Bozor Bot and delete your account at any time. Before you do, you can download your data from Dashboard → Privacy. Deleting the account removes your stores, content and conversations.
We may suspend or close an account that breaks these terms, puts other customers or the service at risk, or has unpaid charges. Where it is reasonable to do so, we will tell you first and give you a chance to fix the problem.
11. Disclaimer
Apart from what these terms expressly say, the service is provided "as is" and "as available", and we make no other warranties, express or implied, including fitness for a particular purpose, to the extent the law allows.
12. Limitation of liability
To the extent the law allows, neither party is liable to the other for indirect or consequential loss, or for lost profits, revenue or data. Our total liability arising from these terms is limited to the amount you paid us in the 12 months before the claim arose.
Nothing in these terms limits liability that cannot be limited by law.
13. Indemnity
You will cover our reasonable costs arising from a third-party claim that your content, your store, or your use of the service in breach of these terms broke the law or infringed someone's rights.
14. Governing law
These terms are governed by the laws of the country in which Bozor Bot is established, and its courts have jurisdiction over any dispute.
15. Changes to these terms
We may update these terms. If a change matters, we will email you at least 30 days before it takes effect. If you keep using the service after that, the new terms apply; if you do not agree, you can cancel before then.
16. Contact
support@bozor-bot.com — see the Support page for what to include.